Go Beyond Your Wildest Dreams
About Us
Getting to know your customers, anticipating their needs.
Our Mission Statement
Our mission is to support our customers, employees and all other stakeholders by providing unrivalled service levels to businesses ensuring cash remains a viable long term payment choice, whilst also providing the flexibility of digital payments.
Our Experience
Headquartered in Belfast and operating across GB and Ireland, Pivotal was established in 2005 as a Cash Management company known then as RMS Group Services, providing a range of services including – Cash & Valuables in transit (CVIT), Cash processing and ATMs. Transitioning from a company offering just Cash Management to a complete end to end Transaction Management provider the group rebranded as Pivotal in March 2020.
Pivotal recently announced the launch of their new Fintech digital payment division PivotalPay, enabling their customers to accept card as a form of payment. This service now makes Pivotal unique in the Transaction Management market as they are in complete control of the end-to-end transaction cycle, for both cash and digital payments. Pivotal’s customers are their primary focus, and we strive to make transaction management simple, smart, and secure.
PivotalPay has been designed support the local NI business community by offering the best possible service, helping to cut queues, banish mistakes, keep tabs on your transactions and so much more. Life is busy with so much to do every day – and running your own business is no exception. Taking payments is important for all businesses, whether your customers are in your store, online or over the phone.
PivotalPay look after payments for thousands of businesses just like yours, helping them achieve their potential every day – by delivering an exceptional payment experience. PivotalPay has created a range of products and services to support you in managing and growing your Business.
Who We Are
Our Team
Pivotal is made up of a strong and dedicated management team, trained and accredited colleagues who are able to provide a high level of service to our clients across all of our products.
Our Approach
We are agile within our operations to work with clients and shape services that meet their needs and requirements. We provide an integral service to our clients offering a fully collaborative partnership.
Multi channel transactional partner
We support full transaction management to support clients from all business sectors to better understand their business cashflow.
Technology & Innovation
We have invested in technology to support our customer experience over the years. From our customer online portal through to vehicle tracking, they have all enhanced our service for our customers.
